Refund & Return Policy
Last Updated: September 9, 2026
Welcome to Nirmitee Handmade Crafts Store.
Because our products are handmade, the following policy applies.
1. Eligible Returns
Request a return or replacement within 48 hours of delivery if you receive:
– A damaged, incorrect, or defective product.
– An item missing listed parts or accessories.
2. Non-Returnable Items
Returns are generally not accepted for:
– Change-of-mind or accidental purchases.
– Used, altered, washed, mishandled, or improperly stored products.
– Custom or personalized items, unless damaged, defective, or incorrect.
– Items without necessary original packaging.
– Clearance or final-sale items, unless defective, damaged, or incorrect.
3. Damaged or Incorrect Orders
Contact us within 48 hours with your order number and clear photos of the product, packaging, shipping label, and damage. An unboxing video may also be requested. Keep the original packaging until review.
After verification, we may provide a replacement, refund, or another agreed resolution.
4. Return Shipping
For verified products damaged, defective, or incorrectly shipped by us, we will arrange or reimburse return shipping. For other approved returns, shipping may be the customer’s responsibility.
5. Refunds
Approved refunds are issued to the original payment method after inspection. Processing times vary by bank or payment provider. Shipping charges are generally non-refundable unless the issue was our error.
6. Replacements
Replacements depend on availability. If unavailable, we may offer a refund or an equivalent alternative with your approval.
7. Handmade Variations
Minor variations in colour, shape, size, texture, pattern, or finish are natural characteristics of handmade products and are not defects.
8. Cancellations
Request cancellations promptly. Cancellation may not be possible after dispatch or once customized production begins. Approved pre-dispatch cancellations are refunded to the original payment method.
9. How to Request a Return or Refund
Contact us with:
– Order number
– Customer name and product name
– Reason for the request
– Relevant photos or videos
Email: “www.nirmiteehandmadecraftsstore@gmail.com” (mailto:www.nirmiteehandmadecraftsstore@gmail.com)
Subject: Return/Refund Request – Order #[Order Number]
10. Claim Review
All requests are subject to verification. We may decline claims that do not meet this policy or lack sufficient evidence.
11. Contact Us
Nirmitee Handmade Crafts Store
Website: “www.nirmiteehandmadecraftsstore.com” (http://www.nirmiteehandmadecraftsstore.com)
Email: “www.nirmiteehandmadecraftsstore@gmail.com” (mailto:www.nirmiteehandmadecraftsstore@gmail.com)
Thank you for supporting handmade products.