Exchange Policy
Nirmitee Handmade Crafts Store
Website: https://nirmiteehandmadecraftsstore.com
We want our customers to be satisfied with their purchases. Please read our Exchange Policy before placing an order.
1. Eligibility for Exchange
An exchange may be considered if the product received is:
– Damaged during delivery.
– Defective or unusable on arrival.
– Different from the product ordered.
– Missing essential parts that were included in the product listing.
Exchange requests are subject to verification and product availability.
2. Reporting a Problem
Please contact us within 48 hours of receiving your order if you receive a damaged, defective, or incorrect product.
Provide the following details:
– Your order number.
– A description of the issue.
– Clear photographs or a short video showing the product and, where relevant, its packaging.
We will review the information and explain the next steps.
3. Conditions for Exchange
Where an exchange is approved, we may ask you to return the product with its original packaging and included accessories, where reasonably possible.
Please do not send an item back before receiving return instructions from us.
4. Handmade Product Variations
Because our products may be handmade, minor variations in colour, shape, size, or finish may occur. Such variations alone may not qualify for an exchange if the product is consistent with its description and photographs.
This does not affect your rights where a product is defective, materially misdescribed, or otherwise eligible for a remedy under applicable law.
5. Products Not Eligible for Exchange
A change of mind, accidental damage caused after delivery, misuse, or normal wear and tear may not qualify for an exchange, subject to applicable consumer protection laws.
Products cannot be refused for exchange solely on the basis of a policy where the customer is legally entitled to a remedy.
6. Exchange Shipping
If an exchange is approved because we supplied a damaged, defective, or incorrect item, we will inform you about the return and replacement shipping arrangements.
For other approved exchanges, any applicable shipping charges will be communicated before the exchange is processed.
7. Replacement Availability
If the same product is unavailable, we will contact you to discuss an appropriate alternative or an applicable refund or other remedy.
8. Refunds
If an exchange cannot be completed, an eligible refund will be handled according to our Refund Policy and applicable law.
9. Contact Us
For exchange requests or questions, please contact us through our website:
Last updated: 14 October 2026